MINUTES · C97BE929
Weekly Operations Review
2026-09-17 · 10:00 · chaired by Priya Sharma
Approved by Priya Sharma on 9/23/2026, 10:31:22 AM
“Approved as an accurate record of the meeting.”
Executive summary
The weekly operations review opened with an introduction round. Warehouse throughput was 4% above plan despite two scanner outages. Carrier SLA slipped to 91.2% against a 95% target, driven by the regional hub disruption. The festive-season staffing plan was approved with 22 temporary hires starting next Monday.
Attendance
| Name | Role | Presence | Voice |
|---|---|---|---|
| Priya Sharma | Operations Director | In room | calibrated #1 |
| Arjun Mehta | Warehouse Lead | In room | calibrated #2 |
| Lena Hoff | Transport Manager | Online | calibrated #3 |
| David Okafor | HR Business Partner | Online | not calibrated |
1. Attendance
Priya Sharma and Arjun Mehta attended in the room; Lena Hoff and David Okafor joined online.
2. Recap of Last Week's Actions
Scanner replacement is complete for docks 3-7. The carrier scorecard redesign is in progress.
3. Operations Updates
Throughput reached 18,400 units/day, 4% above plan. Two scanner outages on Tuesday cost roughly three hours of dock time.
4. Blockers & Risks
Carrier SLA at 91.2% against the 95% target; the regional hub disruption is expected to persist for two more weeks.
5. Decisions
The festive-season staffing plan was approved: 22 temporary hires start next Monday, prioritising the night shift.
6. Action Summary
Two actions were agreed: escalate the hub disruption with the carrier, and draft the temporary-hire onboarding checklist.
Recap of previous actions
- Scanner replacement for docks 3-7 (Arjun Mehta) - completed, closing.
- Carrier scorecard redesign (Lena Hoff) - in progress, due next cycle.
Discussion points by speaker
- PRPriya SharmaWarehouse throughput last week
Throughput was 4% above plan even with the Tuesday scanner outages.
- ARArjun MehtaWarehouse throughput last week
Scanner outages at docks 3-7 cost about three hours; replacement units are now installed.
- LELena HoffCarrier SLA performance
SLA slipped to 91.2%; the regional hub disruption is the main driver.
- DADavid OkaforFestive-season staffing plan
22 temporary candidates are cleared to start Monday if the plan is approved.
Decision ledger
- Approved the festive-season staffing plan (22 temporary hires starting next Monday).
- Agreed to switch the weekend export cutoff to 16:00 during the festive period.
Action points
| Action | Owner | Deadline | Status |
|---|---|---|---|
Escalate regional hub disruption with the carrier Formal escalation letter and daily SLA checkpoint call until SLA recovers to 95%. | Lena Hoff | OVERDUE 2026-09-17 | in progress |
Publish revised weekend export cutoff Update the export schedule and notify all shippers about the 16:00 cutoff. | Arjun Mehta | 2026-09-17 | done |
Draft temporary-hire onboarding checklist Checklist covering induction, PPE issue and shift allocation for the 22 festive hires. | David Okafor | 2026-10-02 | open |
Non-compliance items
- No non-compliance items were raised.
Circulation audit trail
- 9/23/2026, 10:31:22 AMPriya Sharmadelivered+priya.sharma@resend.devsent